Privacy Policy

Data Collection and Use

We collect and store information necessary to provide our network monitoring services, including:

• Account information (email address, organization details)
• Network device data (IP addresses, SNMP data, device configurations)
• Monitoring metrics and alerts
• Usage information to improve our services

Your data is used exclusively for providing our monitoring services to you. We will never sell, trade, or expose your data to third parties for marketing or any other purposes.

Data Protection

We implement industry-standard security measures to protect your data:

• Encrypted connections (HTTPS/TLS) for all data transmission
• Secure database storage with strict access controls
• Access controls and authentication mechanisms
• Regular security audits and updates

Data Retention

We retain your data for as long as your account is active and as necessary to provide our services. Raw monitoring readings and check results follow the data retention setting configured per organization, which defaults to 30 days for a new organization; ask support to change it. Derived classes such as check rollups, interface daily usage and device monitoring events have their own fixed windows; the help page's data retention table states every class. Alert delivery attempts are retained for 90 days and are deleted immediately when an organization is deleted. When you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or compliance purposes.

Third-Party Services

We use limited third-party services to operate our platform:

• Cloud infrastructure providers for hosting
• Email delivery services for notifications
• Payment processors for subscription billing

These services are bound by their own privacy policies and are used solely to deliver our services to you.

Your Rights

You have the right to:

• Access your data at any time through your account
• Export your data in standard formats
• Request deletion of your account and associated data
• Update or correct your information
• Opt out of non-essential communications

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and keeping you logged in.

What Cookies Do We Use?

TowerOps uses only essential cookies that are strictly necessary for the operation of our platform. We do not use third-party tracking, advertising, or analytics cookies.

Third-Party Cookies

We do not use any third-party cookies, tracking pixels, or analytics services that would place cookies on your device.

Managing Cookies

Since we only use essential cookies required for the website to function, disabling them will prevent you from using TowerOps. However, you can manage cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Manage and delete cookies

Cookie Consent

Because TowerOps uses only cookies that are strictly necessary for the service you have requested, we do not show a cookie consent banner. Under GDPR and the ePrivacy Directive, essential cookies are exempt from the consent requirement, so there is nothing to accept or decline.

Changes to Our Cookie Policy

If we introduce new types of cookies in the future (such as analytics or marketing cookies), we will update this policy and, where required, request your consent before using them.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our platform.